Terms & Conditions

IonOpticks and each of our Related Entities incorporated from time to time shall be referred to collectively as “IonOpticks”, “we”, “us”, or “our”. We provide a range of advanced chromatography consumables and associated accessories specifically for Liquid Chromatography-Mass Spectrometry.

The websites www.ionoptickscopy.com, helpcentre.ionoptickscopy.com, and other related platforms including our website for retail customers, mobile applications (apps) and digital properties made available on or via this website (collectively, “Sites”) are owned and operated by us.

In these terms, “you” or “your” shall refer to you as a visitor of our Site, a holder of an Account and/or a purchaser of our Products, and if you are purchasing our Products as an authorised agent of and on behalf of an organisation, company or third party, “you” or “your” shall refer to that organisation, company or third party, of which these Terms will be deemed to bind.

Please read these terms and conditions (“Terms”), our Terms of Use on our Site, any additional notices and disclaimers, and our Privacy Policy carefully as they govern and apply to all and any use, access and availability of our Products.

Please review our Privacy Policy to learn more about how we use any information you provide about yourself.

These Terms may be amended by us at any time, and by continuing to use the Sites you accept the Terms as they apply from time to time. If you do not agree to the Terms, please refrain from using the Sites.

1.1 In order to purchase Products from our Sites, you will be required to provide us with Registration Data to create an account (“Account”). By registering for an Account, you are taken to have accepted these Terms and our Privacy Policy.

1.2 You may obtain a number of benefits by registering an Account, including being provided with special offers from us from time to time.

1.3 If your Registration Data changes, you must promptly update your Account to reflect those changes.
As a user of the Sites, you agree that:

1.4 Each Account is for the personal use of the Account holder only. You may not share your log-in details or password (if required) with any other person. IonOpticks does not allow multiple users (networked or otherwise) to access the Sites through a single name and password and may cancel or suspend your access to the Sites if you do this, or breach any of these Terms, without further obligation to you.

1.5 You acknowledge that in the event that we believe that you have breached these Terms, we may at our sole discretion terminate or suspend your Account with us.

1.6 We will use your Registration Data and any other personal information provided by you to us in accordance with our Privacy Policy.

1.7 You may receive emails from us confirming the details of your registration, for security and verification purposes and providing you with necessary information relating to your access and use of the Sites.

You represent and warrant to us as follows:

3. LICENCE TO USE OUR SITES

3.1 We grant you a non-exclusive, revocable and non-transferable licence to use the Sites in accordance with these Terms.

3.2 The Sites may contain links and other pointers to Internet websites or applications operated by third parties. We do not control these linked websites and are not responsible for the contents of any linked website. Your access to any such website is entirely at your own risk. You should contact the relevant third party directly to make enquiries concerning the information prior to entering into a transaction in relation to the third-party products and services.

3.3 You may share and embed links from our Sites on third-party websites; however:

3.4 Except as expressly permitted by these Terms, any:

of the Content is prohibited without our prior written permission.

3.5 You acknowledge and agree that:

3.6 In exchange for the licence granted to you under this clause, you must not:

4.1 You acknowledge and agree that, as between you and us, we own all intellectual property rights in the Sites and the Products. Nothing in these Terms constitutes a transfer of any intellectual property rights from us to you.

4.2 The Content of the Sites and any material emailed to you or otherwise supplied to you in conjunction with the Sites is copyright of IonOpticks and its licensors, and is subject to Australian and international copyright and intellectual property laws. You may not use or reproduce or allow anyone to use or reproduce any Content (such as the “IonOpticks” name and logo or other trade names appearing on the Sites) for any reason without prior written permission from us. The software that operates the Sites is proprietary software and you may not use it except as expressly allowed under these Terms.

4.3 Except as expressly permitted by this clause, you may not reproduce, modify or in any way commercially exploit our Products, or Content on the Sites. In particular, but without limiting the general application of the restrictions in the previous sentence, you may not (and must procure that your employees, officers, advisors, contractors, agents and subcontractors do not) do any of the following without prior written permission from IonOpticks:

4.4 We retain all rights, title and interest in and to the Sites and Products. Nothing you do on or in relation to our Products or the Sites will transfer any:

5. QUOTES AND ORDERS

5.1 It is your responsibility, when you place your Order or submit a Quote, to ensure that all your details are correct.

5.2 We have the sole discretion to reject any Order or Quote.

5.3 We use our best endeavours to try to ensure the Products sold on our Sites are available. However, circumstances outside of our control (for example, errors in our system or an issue with a supplier) may result in a Product being unavailable.

5.4 If we determine that a Product is unavailable, we will notify you as soon as reasonably practicable. In the instance that we have accepted your Order and we subsequently learn that the Product is unavailable, we will contact you and provide within a reasonable timeframe a full refund for the price of the Product and we shall not otherwise be liable for any additional compensation, loss or damage caused by us cancelling your Order.

5.5 If we accept an Order or Quote, we will send through a confirmation email to confirm estimated delivery time.

5.6 If you change your mind after placing an Order please contact us immediately at https://ionopticks.regroup-development.com/get-in-touch/. We will use our best efforts to amend or cancel the Order but if the Order has already been processed and/or dispatched then the Product will be provided to you in accordance with these Terms.

5.7 Upon receipt and acceptance of the Quote, you may issue us with a Purchase Order in a form approved by us or digitally accept the Quote via our Site (where applicable).

5.8 Payment must be made in accordance with the payment requirements detailed in the Quote which will specify the relevant portion, timing and method of payment of the quoted price for the Product. For example, the Quote may specify that a percentage of payment of the quoted price is required to be paid prior to the Products the subject of the Purchase Order being dispatched for delivery.

5.9 If we have any reason to believe that you have or will likely breach these Terms, we may cancel your Order.

6. PRICE AND PAYMENT

6.1 Prices for all Products will be stated in the currency you have selected. For Australia, the prices on the Sites are GST exclusive.

6.2 We accept payment via Visa Card, Master Card, American Express and direct deposit only. No other forms of payment are accepted.

6.3 We will process your Order as promptly as possible. Your payment details must be verified before you can purchase the Product(s).

6.4 Any discount eligibility is determined at the time of Order. Discounts cannot be applied retrospectively and cannot be used in conjunction with any other offer, unless otherwise agreed by IonOpticks at its absolute discretion.

6.5 Payments made via the Sites may be processed via certain online payment service providers (“Online Payment Processors”). For more information regarding this matter, please refer to our Privacy Policy. We may add or change the Online Payment Processors in our sole discretion. The Online Payment Processors enable you to send payments securely online using a credit card, debit card or bank account. We do not control and are not affiliated with such Online Payment Processors. These Online Payment Processors are independent contractors and have no employment or agency relationship with us. IonOpticks is not responsible in any way for the actions or performance (or lack thereof) of the Online Payment Processors. The use of the Online Payment Processors is at your own risk. It is your responsibility to abide by all the terms specified by the Online Payment Processors in their terms of use and privacy policies. You acknowledge that you are fully assuming the risks of conducting any transactions via the Online Payment Processors.

6.6 Your credit or debit card information is stored by our payment processor (Stripe Payments Australia Pty Ltd ACN 160 180 343) so that we can process your Order and renewal payments (if applicable).

6.7 Your details will be transmitted to our payment processor via Payment Card Industry Data Security Standards (PCI-DSS) compliant protocols. Our payment processor is responsible for protecting the security of credit or debit card details stored on their servers, and will take reasonable steps to protect your personal information from unauthorised access and accidental loss or modification.

7. PROMOTIONS

7.1 We offer various discounts and special promotions for Products on our Sites from time to time (“Promotions”).

7.2 We accept payment for Promotions via Visa Card, Master Card and American Express only. No other forms of payment for Promotions are accepted.

7.3 You will not be eligible for the benefit of a Promotion if any outstanding monies is owed by you to IonOpticks.

7.4 Promotions on the Sites are only valid for the time specified in writing on the Sites and may be subject to conditions which is determined by IonOpticks at its absolute discretion and may vary for each Promotion.

7.5 We may terminate Promotions without notice at our absolute discretion.

7.6 Any Promotion eligibility is determined at the time of Order. Promotions cannot be applied retrospectively.

8. DELIVERY AND SHIPPING

8.1 We have the right to charge you for all costs associated with the delivery of the Products, including courier costs, import/export duties and any other taxes in addition to the normal shipping or delivery fees charged by our third party courier agents.  We will inform you of both the normal shipping or delivery fee and the said additional fees (together, a “Delivery Fee”) prior to you completing your Order. The Delivery Fee is variable depending on a range of factors, including the quantity of Products purchased and the delivery destination.

8.2 We try to ensure that all Products are delivered within a timeframe of 20 Business Days after an Order is placed. However, due to Product availability, processing and circumstances out of our control, delays may occur.

8.3 In the instance that you provide an incorrect delivery address, we will not be responsible for loss or damage suffered by you if your Order is delivered to the incorrect address that you have supplied.

8.4 Please note that all delivery/shipping fees are non-refundable unless a Product fails to comply with the Australian Consumer Law consumer guarantee provisions.

8.5 Risk to the Products passes to you as soon as they have been delivered to you.

8.6 Title in the Products passes to you upon payment to IonOpticks, in cleared funds, the full amount as specified in the Quote or online at checkout with respect to the Products.

In addition to our Returns, Refunds and Exchange Policy under clause 10, our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure.

10.1 Please note that once we have accepted your Order, and your Order has been processed, you will not be eligible for a refund because you have done one or more of the following:

10.2 For change of mind, you may return the Product within 3 months from receipt of your Order for an exchange or credit note only.

10.3 We will accept returns and provide you with a refund if you are able to provide us with proof of purchase (such as a tax invoice or a bank statement), and proof that the Product:

10.4 If a Product arrives damaged, please contact us immediately and we will arrange for the damaged Product to be returned to us.

11.1 You must not purchase Products for the purpose of reselling such Products to retailers or end users, or use the Products purchased to further any commercial purpose (including but not limited to any commercial activity, sales or offering for sale, advertising or advertising revenue generation activity on your own website, auction sites, group buying sites social media sites or otherwise) unless approved by IonOpticks.

11.2 We reserve the right to terminate your Account, and cancel any Orders, without prior notice if these Terms are violated or if we decide, in our absolute discretion, that it would be in our best interests to do so.

12.1 For the purposes of this clause, “Adverse Event” means any untoward medical occurrence in a person that occurs with the use of a Product or such other event that we deem to be an Adverse Event from time to time.

12.2 In the instance an Adverse Event occurs regarding Products that come to your attention, you agree to provide IonOpticks with a written report within one (1) Business Day of becoming aware of such an event.

12.3 You agree that, unless otherwise required by law or applicable regulatory authority, IonOpticks shall be solely responsible for determining if any Product recall or removal from sale should occur. You agree to co-operate to the fullest extent possible to diminish any risk to the public from an Adverse Event, including taking the following actions (as directed by IonOpticks):

13.1 You acknowledge and agree that the Products, like all chromatography equipment, have a limited life expectancy and the quality of separations may diminish over time.

13.2 To the fullest extent permitted by law, the Supplier excludes any warranties and makes no representations as to whether the Products will be suitable for the Purchaser’s specific intended use of the Products. 

13.3 You must use the Products in a safe manner, in accordance with standard and prudent chromatography practice, in compliance with warnings contained on the product packaging and in accordance with the relevant User Guide. Please read and follow the warnings and information contained in the User Guides and on the product packaging carefully before using the Products and follow all guidelines on safety and operation. Failure to follow such warnings and instructions could result in serious injury, property damage or death.

13.4 You agree to use, operate and possess the Products at your own risk. You agree that IonOpticks will have no responsibility or liability for any loss or damage to any of your property due to your failure to use the Products in a safe manner, in accordance with prudent chromatography practices and in accordance with the User Guides. To the fullest extent permitted by law, you release and discharge IonOpticks and its agents and employees from:

arising directly or indirectly from or incidental to a breakdown of, or defect in, the Products or any accident to or involving the Products or your use, operation, repair, maintenance or storage (whether occasioned by the negligence of IonOpticks or otherwise) or which may otherwise be suffered or sustained in, upon or near the Products.

14.1 To the fullest extent permitted by law (including the Australian Consumer Law), we exclude all other rights, remedies, guarantees, conditions and warranties in respect of your use and access of our Sites, access to our Content (whether it is through our Sites or in hard copy form), purchase of Products, whether based in statute, common law or otherwise to the extent permitted by law. Subject to the Australian Consumer Law and to the fullest extent permitted by law:

14.2 To the extent that our liability for breach of any implied warranty or condition cannot be excluded at law, our liability will be limited, at our option, to:

14.3 In relation to any express warranty or condition set out in these Terms in connection with goods or services supplied or offered by us or any of our related entities, our liability shall be limited to the amount paid by you for Products.

15.1 IonOpticks and our Related Entities are collecting your personal information for the purpose of selling the Products and getting a better understanding of our target market. We will otherwise handle your personal information in accordance with our Privacy Policy, which is available on our Sites.

15.2 By providing your personal information, you agree to the terms of our Privacy Policy.

16.1 A party must not commence legal proceedings (except proceedings seeking interlocutory relief) in respect of a dispute arising out of these Terms unless it has complied with this clause. A party claiming that a dispute has arisen must notify the other party to the dispute giving details of the dispute.

16.2 During the 15-Business Day period after notice is given (or any longer period agreed in writing by the parties to the dispute) (“Initial Period”) each party to the dispute (“Disputant”) must cooperate and take all reasonable steps necessary to resolve the dispute.

16.3 If the Disputants are unable to resolve the dispute within the Initial Period, each Disputant agrees that the dispute must be referred for mediation to a mediator agreed on by the Disputant.

16.4 If the Disputants are unable to agree on a mediator within 7 days after the end of the Initial Period, then the parties must submit the dispute for mediation through the Law Society of Victoria and have the president of that law society appoint a mediator and set the matter for mediation.

16.5 The role of the mediator is to assist in negotiating a resolution of the dispute. A mediator may not make a decision that is binding on a Disputant unless that Disputant has so agreed in writing.

16.6 Each Disputant must pay its own costs of complying with this clause. The Disputants must pay equally the costs of any mediator engaged.

16.7 The mediation will be held in Victoria, Australia.

16.8 After the Initial Period, a Disputant that has complied with this section may terminate the dispute resolution process by giving notice to each other Disputant. A party to a dispute will only be entitled to pursue other remedies available to it at law or otherwise, if the parties have failed to resolve the dispute within 30 Business Days after commencement of dispute resolution.

16.9 All communications concerning negotiations made by the Disputants in connection with this dispute resolution clause are confidential and, to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable law of evidence.

17.1 In this clause words and phrases that have defined meanings in the PPSA have the same meaning as in the PPSA unless the context indicates otherwise.

17.2 You irrevocably and unconditionally:

17.3 We may take all such steps as we consider advisable to register, protect, perfect, record, or better secure our position or any security interest in respect of these Terms under the PPSA.

17.4 Where the Products and/or proceeds are not readily identifiable and/or traceable or their recoverable value is insufficient to pay the Indebtedness, the security interest shall also extend to all the goods present and after acquired by you, of which the Products form part, to the extent required to secure the Indebtedness.

17.5 To the extent the law permits, you waive any right to receive any notice (including notice of a verification statement) that is required by the PPSA. However, this does not prevent IonOpticks from giving a notice under the PPSA.

17.6 You agree not to exercise your rights to make any request of IonOpticks under section 275 of the PPSA. However, this does not limit your rights to request information other than under section 275.

17.7 To the extent the law permits, IonOpticks need not comply with, and you may not exercise rights under, any provisions of Chapter 4 of the PPSA that may be contracted out of.

17.8 If IonOpticks exercises a right, power or remedy in connection with this document or a security interest that it provides for, that exercise is taken not to be an exercise of a right, power or remedy under the PPSA unless IonOpticks states otherwise at the time of exercise. However, this clause does not apply to a right, power or remedy which can only be exercised under the PPSA.

17.9 Until you have paid all money owing to us, you must at all times ensure that all Products, while in your possession, can be readily identified and distinguished, and/or all proceeds (in whatever form) that you receive from the sale of any of the Products are readily identifiable and traceable.

18.1 If a provision of these Terms is invalid or unenforceable, it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.

18.2 Other than as expressly set out in these Terms, no party has relied on any representation made by or on behalf of the other.

18.3 Our failure to insist upon or enforce any provision of these Terms shall not be construed as a waiver of any provision or right of IonOpticks.

18.4 These Terms are governed by the laws of Victoria, Australia, and each party submits to the exclusive jurisdiction of the state and federal courts located in Melbourne, Victoria.

19.1 IonOpticks, its affiliates and information providers will not be liable or deemed to be in default for any delay or failure in performance or interruption of the delivery of any Product that may result directly or indirectly from any cause or circumstance beyond its or their reasonable control, including but not limited to failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, epidemics or pandemics, unauthorised access, theft, operator errors, severe weather, earthquakes or natural disasters, strikes or other labour problems, wars, or governmental restrictions.

20.1 You acknowledge and agree that by clicking on the button labelled “SUBMIT”, “DOWNLOAD”, “ORDER”, “I ACCEPT” or such similar links as may be designated by us to accept these Terms, you are submitting a legally binding electronic signature and are entering into a legally binding contract. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by these Terms.

20.2 Pursuant to any applicable statutes, regulations, rules, ordinances or other laws, including without limitation the Electronic Transactions (Victoria) Act 2000  (the “E-Sign Acts”) or other similar statutes or successor or amended statutes whether in Victoria or other Australian states or territories, you agree to the use of electronic signatures, contracts, orders and other records and to electronic delivery of notices, policies and records of transactions initiated or completed through the site or services offered by us.

20.3 You waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means.

“Australian Consumer Law” means the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

“Business Day” means a day that is neither:

“Content” means any and all text, publications, newsletters, artwork, photographs, pictures, images, written, audio and visual materials (such as podcasts), motion pictures, software, graphic user interface design, design elements, source code, domain names, logos, button icons, scripts, circuit layouts, other copyright works, trade marks, or intellectual property contained on our Sites.

“Order” means the order submitted by you to purchase a Product, including a Purchase Order.

“PPSA” means Personal Property Securities Act 2009 (Cth).

“Product” means the integrated emitter and column used in nanospray mass spectrometry and ancillary items sold on the Sites, including but not limited to any other products as determined by IonOpticks and made available for sale on the Site, and their corresponding User Guides and Product Brochures.

“Product Brochure” means the detailed description and specifications of the relevant Product on the Sites as updated from time to time.  

“Purchase Order” means an order for the purchase of the Products by you following receipt of a Quote.

“Quote” means the form provided by IonOpticks to you upon receipt of a Quote Request setting out the price for the Products referable to the Quote Request, which will be valid for 60 days.

“Quote Request” is a request for a quote with respect to a prospective order of Product from you.

“Registration Data” means any information provided by you to us in connection with your use of the Sites and access to our Products, including but not limited to name, date of birth, contact details, password, and billing and payment information.

“Related Entity” is given its meaning in the Corporations Act 2001 (Cth).

“User Guide” means the guidelines for the setup and operation of the relevant Product available on our Sites.

 © 2025 IONOPTICKS. ALL RIGHTS RESERVED.

These Terms were last updated in August 2025.

Offer valid until 11:59pm AEST, December 31, 2025. This promotion is not valid in conjunction with any other offer, promotion, or discount. IonOpticks reserves the right to verify customer eligibility and to modify, extend, or withdraw the promotion at its sole discretion without prior notice. By participating in this offer, customers agree to be bound by these Terms & Conditions.