Privacy Policy

1. PREFACE

IonOpticks provides a range of products related to LC-MS consumables and associated hardware.

We wrote this Privacy Policy to give you a better understanding of how we collect, use, disclose and store your personal information. Please read it carefully as it gives you an understanding of our privacy practices.

By accessing or using IonOpticks websites or products, you agree to be bound by our Terms and Conditions and this Privacy Policy.

2. INTRODUCTION

In this Privacy Policy, “IonOpticks”, “our”, “we” or “us” means Ion Opticks Pty Ltd (ACN 621 674 459) – the owner and operator of IonOpticks, and its related bodies corporate.

We are committed to protecting your privacy through compliance with the Privacy Act 1988 (Cth) (“Privacy Act”), the Australian Privacy Principles (“APP”), the General Data Protection Regulation (“GDPR”) and any other privacy laws applicable to our platform.

Where our platform contains links to third-party websites, these sites are not governed by this Policy. We are not responsible for their operation and their privacy practices, so please check those.

3. TYPES OF DATA AND INFORMATION WE COLLECT

3.1 Personal information

We collect personal information from our visitors and members to provide you with a personalised, insightful and rewarding experience.

‘Personal information’ as defined in the Privacy Act generally means any information that can be used to personally identify you. When you sign up for or use IonOpticks, the type of personal information we collect includes:

Name
Address
Contact details (including phone number and email address)
Credit card, direct debit or PayPal account information
Order details
Account preferences
Communication records

Your personal information will only be used and stored for the primary purpose for which it was collected, unless you would reasonably expect us to use or disclose it for a related secondary purpose, or you consent to additional uses under clause 4 of this Policy.

3.2 Log data

When you use our platform, our servers record “log data” automatically sent by your browser or mobile app. This may include:

Device identifiers and type
Geo-location information
Connection and page view statistics
IP address
Referring URL and search terms
Cookie data and standard web log information

We process log data to operate our platform, ensure security, maintain backups, and communicate with you.

3.3 Cookies and other similar technologies

We use cookies, pixels, web beacons and local storage to collect and store information about how you use IonOpticks. Cookies retain your preferences so you can easily continue your browsing session.

You can disable cookies via your browser settings, though some features may no longer work correctly.

3.4 Third party analytics tools

We employ tools such as Google Analytics, Google Tag Manager, Zapier, Zoho and social-media tracking to collect non-personal usage data. You consent to this processing by using our platform.

4. LEGAL BASIS OF OUR DATA PROCESSING (IN OTHER WORDS, WHY WE COLLECT YOUR DATA)

We collect, store, use and disclose your personal information on one or more of these bases:

Your consent (you voluntarily submit information and tick “I agree”)
Performance of a contract with you
Pre-contractual measures
Our legitimate interests

By using IonOpticks, you also consent to secondary uses such as:

Internal operations (record keeping, database management, analytics)
Marketing and promotional messages
Identity verification and complaint investigation
Product and service development

We may also process your data to comply with legal obligations, respond to law-enforcement requests, or protect our rights and safety.

5. IF YOU CHOOSE NOT TO PROVIDE YOUR INFORMATION TO US

You can opt not to provide personal information, but this may mean:

We cannot provide (or limit) our services to you
We may be unable to interact with you effectively
Account setup may be blocked
We may not be able to resolve your complaints

6. OTHER WAYS WE COLLECT, USE AND DISCLOSE YOUR INFORMATION

6.1 Collection from third parties

Service providers
Credit reporting bodies
Marketing companies
Referrals
Partner organisations

6.2 Disclosure of personal information

Employees and related entities
Business partners and contractors (support, shipping, IT, marketing)
Payment operators
Competition sponsors or promoters
Authorised third parties
Government, regulatory and law-enforcement agencies

Your data may be transferred or stored overseas under APP-compliant safeguards.

6.3 Automated individual decision-making

EU/EFTA residents have the right not to be subject to decisions based solely on automated processing. Contact us to exercise this right.

7. DATA SECURITY

7.1 Anonymity, destruction and de-identification

We allow anonymous or pseudonymous transactions where lawful. We destroy or permanently de-identify information when no longer needed, unless law requires otherwise.

7.2 Data quality and security

We take reasonable steps to keep your data accurate, complete and secure (firewalls, encryption, virus detection). However, we cannot guarantee absolute security.

Australia: We assess breaches and notify within 30 days if serious harm is likely.
EU: We notify you and authorities within 72 hours of any breach affecting your data.

8. CHOICES YOU HAVE ABOUT YOUR INFORMATION

Correct, delete or update your personal information
Opt out of marketing messages
Request data transfer to another organisation

9. ASSIGNMENT, CHANGE OF CONTROL AND TRANSFER

We may assign our rights and obligations, and transfer your data, in connection with mergers, acquisitions, restructurings or sales.

10. CHANGES TO OUR POLICY

We may update this Policy at any time. Continued use after changes means you accept the updated terms. Significant changes may require additional notice or consent.

11. CONTACT US

Privacy Officer – Emily Becker
Ion Opticks Pty Ltd
12 Gipps Street, Collingwood VIC 3066 Australia
info@ionoptickscopy.com

You may also lodge a complaint with your local data protection authority.